Refund policy
Last updated: November 1, 2026
Every piece of Lost Woods gear is printed or embroidered locally in Minnesota and shipped to you from our fulfillment partner. We want you to love it. If something isn't right, here's how we'll make it right.
Returns and exchanges
- You can return or exchange apparel and hats within 30 days of delivery.
- Items must be unworn, unwashed and in their original condition, with any tags still attached.
- Need a different size? Let us know and we'll exchange it, subject to availability.
Drinkware
For safety and hygiene, Glencairn glasses and campfire mugs can't be returned once delivered unless they arrive damaged or defective.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
How to start a return
Email hello@lostwoodswhiskey.com with your order number and the item you'd like to return or exchange. We'll reply with instructions and the return address. Please don't send items back before contacting us; returns sent to the wrong address can't be processed.
Unless the return is due to our error, return shipping is your responsibility and original shipping charges aren't refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.
Sale items and gift cards
Items marked final sale and gift cards can't be returned.
Whiskey
Lost Woods Whiskey bottles aren't sold through this store. For questions about a bottle purchased from a retailer or from Ace Spirits, please contact the store where you bought it.